Privacy Policy

Last updated: 22 October 2026

Who we are

Corinne Williams Tailored Medical Aesthetics (“we”, “us”, “our”) provides aesthetic and wellbeing treatments in Southampton. This policy explains what personal information we collect, how we use it, and the rights you have over it.

Our website address is https://corinne-williams.co.uk. You can contact us at any time about your privacy by emailing info@corinne-williams.co.uk or calling 02380 392070.

Our clinic address is Unit 70, West Quay, Portland Terrace, Southampton, SO15 1QE. We also operate a treatment room in Bitterne, Southampton, the full address of which is provided to clients on booking.

The information we collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and postal area when you contact us or make an enquiry.
Appointment and booking details when you book a treatment or consultation.
Health and medical information you provide as part of your consultation and medical history, which is necessary to assess your suitability for treatment and to treat you safely.
Payment information when you pay for a treatment, deposit or consultation.
Before-and-after photographs, where you have given your consent, for your clinical records and, only with your separate explicit consent, for marketing.
Technical information such as your IP address, browser type and how you use our website, collected automatically through cookies and similar technologies.

How we use your information and our legal basis

We use your information to:

Respond to your enquiries and arrange consultations and appointments.
Assess your suitability for treatment and provide treatment safely. Because this involves health data, we rely on your explicit consent and on the basis that processing is necessary for the provision of health care and treatment by a health professional.
Keep accurate clinical records, which we are professionally and legally required to maintain.
Take payment for treatments and services.
Send you aftercare information and appointment reminders.
Send you marketing about our treatments and offers, only where you have agreed to receive it. You can withdraw this consent at any time.
Maintain the security of our website and improve how it works.

Where we rely on your consent, you are free to withdraw it at any time by contacting us, although this will not affect treatment or care you have already received.

Contact forms and enquiries

When you contact us through our website, by email or by phone, we use the details you provide solely to respond to your enquiry and, where relevant, to arrange a consultation or appointment. We do not use these details for marketing unless you have asked us to.

Cookies

Our website uses cookies to help it function and to understand how visitors use it. Some cookies are essential for the site to work, while others help us measure and improve performance. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

Embedded content from other websites

Pages on this site may include embedded content such as videos, images or social media posts. Embedded content from other websites behaves as though you have visited that website directly. These websites may collect data about you, use cookies and monitor your interaction with the embedded content.

Online booking and payments

Appointments can be booked through our online booking system, which is provided by Zanda Health. When you book, the information you enter is processed through their platform to manage your appointment. Payments are processed securely by our payment providers. We do not store your full card details on our website.

Who we share your information with

We do not sell your personal information. We share it only where necessary, with:

Our booking and practice management provider, to administer your appointments.
Our payment providers, to process payments.
Professional advisers, insurers and regulators, where required to meet our legal and professional obligations.
Other healthcare professionals, only where this is necessary for your care and with your knowledge.

Some of these providers may process data using services based outside the UK. Where this happens, we take steps to ensure your information remains protected to the standards required by UK data protection law.

How long we keep your information

We keep enquiry information for as long as needed to deal with your enquiry and for a reasonable period afterwards. We keep clinical and treatment records for as long as we are required to by professional guidelines and insurance requirements, which is normally a minimum of eight years after your last treatment, and longer in certain circumstances. We keep financial records for as long as required by HMRC.

How we protect your information

We take the security of your information seriously and use appropriate technical and organisational measures to protect it against loss, misuse and unauthorised access. Clinical records are kept confidential and access is restricted to those who need it to provide your care.

Your rights

Under UK data protection law you have the right to:

Request access to the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your information, where we are not required to keep it for legal, clinical or administrative reasons.
Object to or ask us to restrict how we use your information.
Withdraw your consent to marketing or to other processing based on consent.
Request a copy of your information in a portable format.

To exercise any of these rights, please contact us at info@corinne-williams.co.uk. We will respond within one month.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk or on 0303 123 1113.